Privacy Policy

Effective Date: April 03, 2026

1. Introduction

Welcome to our official concert ticketing platform. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase tickets or interact with our website.

2. Information We Collect

To provide a seamless booking experience, we collect the following types of information:

  • Personal Identity Data: Name, email address, phone number, and billing address.
  • Transactional Data: Details about the ticket tiers purchased (Bronze, Silver, Fan Fit, Gold, VIP, VVIP).
  • Technical Data: IP address, browser type, and device information to improve site performance and security.
  • Special Requests: For VVIP/VIP guests, we may collect dietary requirements or accessibility needs for hospitality purposes.

3. How We Use Your Information

We use your data strictly for:

  • Order Fulfillment: Processing your ticket purchase and sending digital confirmations.
  • Event Entry: Verifying identities at the venue for secure access.
  • Customer Support: Responding to inquiries or troubleshooting booking issues.
  • Security: Preventing fraudulent transactions and ensuring a safe payment environment.

4. Payment Security

Your financial security is our priority.

  • We do not store full credit card details on our servers.
  • All payments are processed through secure, encrypted third-party gateways (PCI-DSS compliant).
  • We use industry-standard SSL (Secure Sockets Layer) encryption to protect data during transmission.

5. Data Sharing

We do not sell or rent your personal data to third parties. We only share information with trusted partners necessary for the event:

  • Payment Processors: To complete your transaction.
  • Venue Security: For VIP/VVIP guest list verification and backstage access.
  • Email Services: To deliver your digital tickets and event updates.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request the deletion of your data (subject to legal or contractual obligations related to the event).

7. Cookies

We use cookies to enhance your browsing experience, remember your ticket selection during checkout, and analyze site traffic. You can manage cookie preferences through your browser settings.

8. Contact Us

For any questions regarding this Privacy Policy or your data, please contact our support team:

contact Support: [+94 72 666 4664]

Email: [INFO@ATEVENTS.LK]